Help & Support

We are here to help you with your orders, secure payments, spice deliveries, and refunds.

🛒 Orders & Shipping
  • All orders can be placed directly on www.granarybazaar.com.
  • Orders are processed within 24–48 hours.
  • Shipping is available across India.
  • You can track your order from the My Orders section.
  • Free products or gifts (if applicable) are added automatically.
💳 Payments (Powered by Razorpay)
  • We use Razorpay for safe and secure checkout transactions.
  • Supported payment methods include:
  • UPI (Google Pay, PhonePe, Paytm, BHIM)
  • Debit & Credit Cards
  • Net Banking
  • Wallets (as supported by Razorpay)

Your payment details are never stored on our servers.

🔁 Cancellation & Refund Policy
  • Orders can be cancelled before shipping from the My Orders section.
  • Once shipped, order cancellation is no longer possible.
  • If payment is successful but the order fails, the refund is initiated automatically.
  • Refunds are processed securely via Razorpay.
  • Standard refund timeline: 5–7 working days.
🌿 Product & Spice Information
  • All goods are sourced directly from plantations in Idukki, Kerala.
  • Tested for authenticity, natural flavor, and quality assurance.
  • Storage and usage instructions are mentioned on each product page.
  • For special dietary inquiries or bulk requirements, contact support.
👤 Account & Profile
  • Create an account to manage your spice orders easily.
  • Update your delivery address and preferences from your profile.
  • Complete order history is readily available under My Orders.
📞 Contact & Support